FAQ's

What is Industrial Hemp and is it legal?

Industrial hemp (cannabis sativa), or simply hemp, has been grown in Australia legally for many years and is gaining interest due to recent changes in food standards allowing human consumption of hemp seed in Australia.

Hemp is a distinct variety of cannabis sativa that has been used for hundreds of years to produce fibre, rope, fabrics and as a food source.  Using hemp as a food source will not get you or your pet high.

Will my furry friend be intoxicated?

No.  All our products have hemp seed oil as a base and hemp seed oil does not contain the psychoactive ingredient, but does contain omega rich oils and essentially fatty acids.    

Will my horse pass a swab test?

The industrial hemp plant is classified overall as low to zero for any cannabinoids. Pure hemp seed does not contain any cannabinoids while any low reading is confined to the flowers and leaves.  The flower and leaves are separated and not processed or included with the hemp seed.  In addition the hemp seed is cleaned prior to being processed. 

However, due to environmental effects while growing in the field, the harvesting process and the manufacturing process, traces of these low concerning elements may remain with the hemp seed products.

As a result, we make the statement our products "may contain" slight traces of cannabinoids.

Out of abundance of extreme caution, for race/eventing horses we do not recommend using these products during or two weeks prior to an event.  The product is still beneficial for race/eventing horses when spelling and for all other horses all the time.

Will Hemp Seed Oil and Hemp Nectar help with anxiety and stress?

We have had wonderful results with anxiety and stress, so the oils and nectar may help for sure.  We find that a small amount of oil given orally (usually in food) will have a fantastic result.  Many customers tell us within 3 days to a week that their anxious friend becomes a lot calmer and settled.  For this result we would recommend you try the Hemp Nectar and Premium Hemp Seed Oil.

If you would like an even more targeted approach, try our specially formulated Relax terpene blend hemp seed oil.  The naturally occurring terpenes of D-limonene, Myrcene and Linalool are combined with the hemp seed oil to relieve stress, irritability and restlessness.  Our terpene range is human-grade so people can obtain similar results too. 

Will Hemp Seed Oil and Hemp Nectar help with skin conditions?

Yes, the Premium Hemp Seed Oil and Hemp Nectar may certainly help, when used with a healthy diet.  The gut reacts well to hemp seed oil and the animals find their coat health improves and becomes a lot shinier.  It is all about inner health here at Provex and we know that if you put healthy products inside your fur-baby it also shows on the outside.  For this we would recommend trying the Hemp Nectar with salmon oil and MCT (coconut) oil.

Can hemp seed oil and hemp nectar help with mobility issues such as arthritis?

Hemp seed oil contains the key essential fatty acids of Omega 3, 6 and 9 and can assist with joint health. We have reports of dogs that were older and slowing down who can now easily get up and out of bed and move a lot better. It's these wonderful stories that make us proud to be a part of this increasingly accepted industry.  For mobility we would recommend the Hemp Nectar with salmon and MCT (coconut) oil.  The added responsibly sourced 100% Australian salmon oil in the nectar may further help with mobility issues.  You may also obtain relief from anxiety and skin issues.

If you would like an even more targeted approach, try our specially formulated Relieve terpene blend hemp seed oil.  The naturally occurring terpenes of Beta-caryophyllene, Myrcene and D-limonene are combined with the hemp seed oil to assist in relieving management of aches and pains including muscle and joint tension.  Our terpene range is human-grade so people can obtain similar results too. 

Do you ship overseas?

Yes we do, contact us on info@provex.com.au to enquire about shipping to your country.  

How long before I receive my order?

For Australian orders we expect 2–7 days from dispatch and for shipping overseas we will advise upon placement of order.  Understandably there might be delays from the carriers due to Covid, Christmas rush periods and other force majure events.

How will I know my product has been shipped?

Once shipped you will receive email confirmation to say your order is shipped and will be provided with a tracking number so you can follow the movement of your order.

Is it safe to buy online through Provex and what are the methods of payment?

Yes, we use Shopify online which is a secure, safe and convenient ordering and payment method. Our payment methods are debit and credit cards (Visa, MasterCard, Applepay and GooglePay) and buy now-pay later with Afterpay.

Can I return my product to Provex?

Yes, we must ensure you are happy with the products.  If you need to return any item please email us directly at info@provex.com.au so we can talk about your concerns.

I have more questions about my product, who do I contact?

We aim to please here at Provex and are more than happy to speak with you however we would like you to email info@provex.com.au with any questions and we will respond as soon as possible.

I made a mistake with my order or would like to cancel it, what can I do?

Because we like to ship orders quickly please email us as soon as possible at info@provex.com.au or call us on 0478 357 913 so we change or cancel the order before it is sent out. 

What if my item arrives damaged?

Please take a picture and send us an email at info@provex.com.au so we can assist with getting you a replacement order and follow up with our carrier to see what has occurred.